Cancellation, Return & Refund Policy

 

Last Updated: [2 June, 2026]

Thank you for choosing HM Robots. We strive to provide a smooth and hassle-free shopping experience for all our customers. This Cancellation, Return & Refund Policy explains the conditions under which orders placed through our website may be cancelled, returned, replaced, or refunded.

By placing an order on our website, you acknowledge and agree to the terms outlined in this Policy.

1. Applicability

This Policy applies to all purchases made directly through HM Robots and its official website. We reserve the right to update, amend, or modify this Policy at any time without prior notice. Customers are encouraged to review this page periodically for any updates.

2. Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

To request a cancellation, please contact our customer support team immediately after placing the order.

3. Return & Replacement Eligibility

Customers may request a return or replacement within 10 days from the date of delivery, subject to the conditions below.

A return or replacement request may be approved if:

• The product was received in a physically damaged condition.
• The product is defective or not functioning as intended.
• An incorrect product was delivered.
• Any accessories, components, or items included with the product are missing.

Any claim related to shipping damage, missing accessories, or incorrect products must be reported within 24 hours of delivery.

4. Conditions for Return or Replacement

To qualify for a return or replacement, the product must:

• Be returned in its original condition.
• Include the original invoice or proof of purchase.
• Contain all accessories, attachments, manuals, and packaging materials.
• Have serial numbers and product identification labels intact.
• Show no signs of misuse, abuse, modification, or unauthorized repair attempts.

HM Robots reserves the right to inspect and verify all return or replacement requests before approval.

Customers may be requested to provide photographs, videos, or other supporting information to help assess the reported issue.

5. Inspection and Verification

Upon receiving a request, HM Robots may conduct a technical assessment of the reported issue.

Based on the findings, we may:

• Approve a replacement.
• Approve a repair under warranty.
• Reject the request if the issue falls outside the scope of this Policy.

All decisions made following inspection and verification shall be final.

6. Replacement Product Availability

If the exact purchased model is unavailable, HM Robots may offer a replacement product with similar or upgraded specifications.

Where applicable, customers may be required to pay any price difference before shipment of the replacement product.

7. Non-Eligible Return & Replacement Cases

Returns, replacements, or refunds will not be approved under the following circumstances:

• Damage caused by misuse, negligence, accidents, or improper handling.
• Unauthorized repairs, modifications, or alterations.
• Normal wear and tear resulting from regular use.
• Requests submitted after the return eligibility period has expired.
• Products damaged due to improper installation, operation, or maintenance contrary to user instructions.

8. Warranty Support

All HM Robots products are covered by a limited warranty of 1 year from the date of purchase, subject to the applicable warranty terms and conditions.

After the return or replacement window has expired, customers may still receive repair assistance under the applicable warranty coverage.

Warranty service does not automatically entitle the customer to a replacement or refund unless specifically approved by HM Robots.

9. Refunds

Refunds may be issued under the following circumstances:

• An order is cancelled before dispatch.
• A return request is approved under this Policy.
• HM Robots is unable to fulfil an accepted order.

For approved returns, refunds will be processed only after the returned product has been received, inspected, and approved by HM Robots.

Approved refunds will be credited to the original mode of payment used at the time of purchase.

Refund processing generally takes between 7–10 business days, although actual timelines may vary depending on banks and payment service providers.

10. Cash on Delivery Orders

Where applicable, refunds for Cash on Delivery (COD) orders will be processed through bank transfer.

Customers may be requested to provide valid bank account details for processing such refunds.

11. Limitation of Liability

Except as expressly required under applicable consumer protection laws, HM Robots shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use any product.

HM Robots’ liability shall be limited to the purchase value of the affected product.

12. Governing Law

This Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts in Bhopal, Madhya Pradesh.

13. Customer Support

For cancellations, returns, replacements, refunds, warranty support, or any related questions, please contact:

HM Robots
Email: hmrobots2@gmail.com
Phone: +91 88392 87099