Privacy Policy

 

Last Updated: [2 June, 2026]

HM Distributors, operating under the brand name HM Robots (“HM Robots”, “we”, “our”, or “us”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and safeguard your personal data when you visit our website, use our services, or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. About Us

HM Robots is a brand operated by HM Distributors and specializes in robotic vacuum cleaners and smart home cleaning solutions for customers in India and international markets.

Registered Address:

HM Distributors
E3/112, Shraddha Complex
10 No. Stop, Arera Colony
Bhopal, Madhya Pradesh – 462016
India

2. Information We Collect

We collect only the information reasonably necessary to provide our products, services, customer support, and website functionality.

Personal Identification Information

• Full name
• Billing address
• Shipping address
• Email address
• Mobile number

Order and Transaction Information

• Products purchased
• Order details
• Transaction value
• Payment status
• Invoice and warranty information

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage and navigation data
• Cookie and session information

Customer Service Information

• Customer support requests
• Virtual product demonstration requests
• Live video consultations
• WhatsApp communications
• Email correspondence
• Warranty and service requests

3. How We Use Your Information

Order Processing and Delivery

To process, verify, ship, and deliver your orders.

Customer Support and Warranty Services

To provide troubleshooting assistance, warranty support, repair coordination, and after-sales service.

Virtual Product Demonstrations

To arrange and conduct product demonstrations through live video calls or pre-recorded videos.

Communication

To send order confirmations, shipping notifications, warranty updates, service communications, and responses to customer inquiries.

Marketing Communications

Subject to applicable laws and your preferences, we may send promotional offers, product updates, newsletters, and marketing messages through email or WhatsApp. You may opt out at any time.

Security and Fraud Prevention

To protect our customers, systems, and website from unauthorized activity, fraud, abuse, or security threats.

Business Improvement

To analyze website performance, understand customer preferences, and improve our products and services.

4. Payment Processing

Payments made through our website are processed through trusted third-party payment service providers, including PayU and other authorized payment partners.

HM Robots does not store complete credit card numbers, debit card details, CVV information, UPI PINs, or other sensitive payment credentials. Such information is processed securely by authorized payment processors.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

• Logistics Partners: Blue Dart and other courier partners for order delivery.
• Service Providers: Technology, hosting, payment, and support service providers.
• Warranty and Support Teams: Authorized personnel handling product support and repairs.
• Legal Authorities: Government agencies, courts, regulators, or law enforcement authorities where required by law.

6. International Data Transfers

As HM Robots serves customers in multiple countries, personal information may be processed, stored, or transferred internationally where necessary for order fulfillment, support services, or business operations.

Reasonable safeguards are implemented to protect such information during transfer and processing.

7. Your Rights

You may have the right to:

• Request access to your personal information.
• Correct inaccurate or outdated information.
• Withdraw consent where applicable.
• Request deletion of information no longer required.
• Opt out of promotional communications.

8. Data Security

We maintain reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, loss, alteration, or destruction.

9. Data Retention

Personal information is retained only for as long as necessary to fulfill business, warranty, legal, accounting, customer support, and regulatory obligations.

When no longer required, information may be securely deleted, anonymized, or archived.

10. Cookies and Similar Technologies

Our website may use cookies and related technologies to improve website functionality, remember preferences, analyze traffic patterns, and enhance security.

Users may manage cookie settings through their browser preferences.

11. Children’s Privacy

Our products and services are intended for adults aged 18 years and above. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page along with the updated effective date.

13. Privacy and Grievance Redressal

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like to submit a grievance regarding the handling of your personal information, please contact:

Designation: Privacy and Grievance Officer
Company: HM Distributors (HM Robots)
Email: hmrobots2@gmail.com
Phone: +91 88392 87099

Address:
HM Distributors
E3/112, Shraddha Complex
10 No. Stop, Arera Colony
Bhopal, Madhya Pradesh – 462016
India

We will make reasonable efforts to address privacy-related requests and grievances within the timelines prescribed under applicable laws.